FAQs

Please see below for more information about Good Earth, our beverages and our website.

For any answers you cannot find below, or to leave any comments, please leave us a message via our Contact Us page.

Ingredient FAQ

What's the difference between natural and artificial flavouring?

Here at Good Earth we never use artificial flavoring, that’s a pinky promise! But in the interest of learning you can have a read of the below:

The difference between artificial and natural flavoring is…

Artificial flavor it's when chemical compounds are used to mimic natural flavor.

Natural flavor is when 95-100% of the oil from the named fruit is used. Or it can be with other natural flavors when the oil from the named fruit is used in combination with other natural oils. Or it can be just natural flavor, when there is no oils from the named fruit are used, but instead natural oils from other fruits are used to mimic the named fruit.

Nutritional Queries

Does your tea have caffeine in it?

Are there any teas I should avoid while pregnant or breastfeeding?

Pregnancy and motherhood are personal things, with no experience being the same. There is no normal and differences should be celebrated - what might be right for you might not be right for your neighbor! We keep our promise to keep the nasties out and pack the natural in, however, we'd rather be safe than sorry. Therefore, we suggest that you speak to your Doctor or Midwife before trying anything new, including our Good Earth range. After all, what's best for you is best for your little one! (Congratulations btw!).

Will I get ill if I drink your tea once it has passed the expiry date?

Expiry dates are used to ensure safety, taste and quality of the product are as bold and awesome as we intend them to be. Although we doubt you'd fall ill from post-expiry date consumption, we recommend (for this and this only) you live by the rules and not risk it… If you have product that is out of date please make sure you dispose of it following the sustainable instructions!

Do any of your teas contain allergens?

Are your teas gluten-free?

What is the shelf life of your teas?

Are your teas Kosher certified?

Product Origins

Where do your Sensorial Blends come from?

No two ingredients of ours are the same, they each come from a different corner of the earth, picked and grown with love and care - which is one of the many things we love about our teas! If we were to list the origins of each ingredient you would be rather bored reading it… However, we can tell you this much… We source or Green tea from Anxi tea garden which is in Shimen county, Hunan province of China and our Black tea is sourced from specially selected tea estates in India and Kenya.

If you have a question about a specific ingredient please don't hesitate to get in touch, every day's a school day!

Are your products ethically sourced?

We made a pinky promise that we vow to keep… Have you seen our long list of certifications?! We're just starting to make an impact but our goal is to make every sip, a sip that gives back to the planet. All of our ingredients are independently verified to ensure they are sourced in a sustainable and ethical way. Head over to our sustainability page to learn more.

Brewing Instructions

How do I make the perfect cup of tea?

Ah, a question bigger than life itself… A cup of tea is personal to each person, no cup the same. Some like it sweet, some like it milky, some just take it as it comes. Our Good Earth tea guru's have recommended how each cup is best brewed to complement our bold and natural flavors. These can be found on the individual product pages on our website, or on the pack itself. However, if your mum’s in a bad mood, we suggest you just follow her instructions…

Storage Instructions

How to best store your tea?

Login Issues

I am not able to login to my account.

Can I order your products without creating an account?

Can I place an order over the phone?

Ordering

What forms of payment do you accept?

How do I use a special offer/discount code?

Will I be charged tax?

I would rather place an order over the phone, who do I call?

I live outside the U.S.A. Can I still place an order?

Shopping Questions

I've purchased teas from goodearth.com before but can't log in to my account.

I forgot my password. How can I reset it?

Can I purchase teas from a retailer in my area?

Sustainability Accreditations

What is the Ethical Tea Partnership (ETP)?

The Ethical Tea Partnership (ETP) is a not for profit membership organization that works to improve tea sustainability, the lives and livelihoods of tea workers, smallholder farmers and the environment in which tea is produced. Our vision is of a thriving tea industry that is socially just and environmentally sustainable. Good Earth has been part of the ETP for over 20 years and continues to invests back into people. Visit www.ethicalteapartnership.org for more information.

What is Rainforest Alliance?

All Good Earth tea's are certified Rainforest Alliance. Rainforest Alliance is an all-encompassing sustainability program that covers; Forestry, Food & Farming, Wildlife, Climate and People. RA is making deep-rooted change on some of the most pressing social and environmental issues of our time. Visit www.rainforest-alliance.org for more information.

Packaging

What are your teabags made of?

What is your packaging made from?

Is your packaging recyclable/compostable?

Where is your tea sourced from?

Website

Why does the Good Earth website and logo look different?

At Good Earth Tea, we had one goal when we redesigned our logo and our website; to make tea discovery simple. Our new logo represents the coming together of cultures, blends, and tea-drinkers to create an unmatched experience of pleasure and discovery. Our new, easy-to-use website makes buying tea easier than ever with intuitive navigation and design.